These Terms govern access to and use of VeriCite. By signing an order or clicking “I agree,” you accept them on behalf of your organization.
1. The agreement
“Agreement” means these Terms, the order form, the DPA, and any region-specific addenda. In conflict, the order form controls.
2. Acceptable use
You won’t use the service to violate law, infringe rights, distribute malware, attempt to extract training data, or circumvent rate limits and security controls. We reserve the right to suspend with notice for material breach.
3. Fees + invoicing
Fees are stated on the order form. Net-30 unless otherwise specified. Overage on per-conversation tiers invoiced monthly in arrears. Annual prepay available on Scale + Enterprise.
4. Customer Data
You own your Customer Data. We process it only to provide the service, per the DPA. We do not train shared models on your Customer Data and do not use it for any purpose outside your tenant.
5. Intellectual property
We retain all rights in the service, the platform, and the documentation. You retain rights in Customer Data and any feedback you provide remains yours, with a license to us for product improvement.
6. Warranties
We warrant the service performs materially as documented. Service-level objectives appear in the SLA addendum. EXCEPT FOR THE EXPRESS WARRANTIES, THE SERVICE IS PROVIDED “AS IS.”
7. Limitation of liability
Each party’s aggregate liability is capped at fees paid in the prior 12 months. Excluded damages: indirect, incidental, consequential. Carve-outs for indemnity and confidentiality breach.
8. Term + termination
Annual unless otherwise stated. Either party may terminate for uncured material breach after 30 days notice. We provide a 30-day data export window on termination.
9. Governing law
California, USA, excluding conflict-of-laws rules, with venue in Alameda County. EU customers: laws of Ireland with venue in Dublin.